Frequently Asked Questions

QUESTION 1:

We do not accept cancellations, returns, or exchanges once an order has been placed. This policy applies to all reasons, including change of mind, buyer error, or failure to review item descriptions and photos.

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QUESTION 2:​

Because our pieces are fragile, we pack every order with special care. However, once the package is transferred to the carrier, we cannot be held responsible for loss, damage, or delays during transit. Customers must file any shipping damage claims directly with the carrier using their tracking information.

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QUESTION 3: