Store Policy
Store Policy – Miniature Art & Collectibles
1. Product Descriptions
All miniature pieces are described and photographed as accurately as possible. Items may include handmade elements, Reutter porcelain, custom wooden furniture, black coral accents, and other delicate materials. Slight variations in color or texture may occur due to lighting, craftsmanship, or natural materials.
If you need additional photos, measurements, or clarification before purchasing, please contact us—we’re happy to help.
2. Condition of Items
All miniatures are handmade or collectible items that are one-of-a-kind.
Any notable imperfections will be disclosed in the listing. Please review all photos and descriptions carefully before placing your order.
3. Non-Refundable Policy
All sales are final and non-refundable.
We do not accept returns, exchanges, or cancellations for any reason, including:
Change of mind
Accidental purchase
Failure to read the description
Color or size expectations without prior inquiry
Our miniatures are fragile collectible items. By purchasing, you acknowledge and agree to our Non-Refundable Clause.
4. Packaging & Handling
We take great care in packaging all fragile items, using protective materials to ensure safe shipment. Each piece is inspected and securely wrapped before leaving our studio.
5. Shipping Policy
Orders are processed within 1–3 business days. Shipping timeline may vary depending on location. This does not apply to custom orders.
Shipping costs are calculated at checkout.
Once the package is transferred to the carrier, shipping issues (loss, delays, damage, theft) become the carrier’s responsibility.
Customers must file claims directly with the carrier if shipping issues occur.
Please double-check your shipping address; we are not responsible for orders delivered to incorrect addresses.
International customers are responsible for any customs fees, taxes, or import duties.
6. Damaged or Lost Packages
We cannot offer refunds or replacements for items damaged or lost during transit.
All claims must be submitted to the carrier.
We can provide guidance if you need help with the claim process.
7. Custom Orders (if applicable)
Custom miniature pieces or special requests must be prepaid in full and are strictly non-refundable.
Processing time for custom work will be provided at the time of order.
8. Communication
We are committed to providing a positive and transparent shopping experience. If you have questions before or after your purchase, please reach out via email at rositaenminiatura@gmail.com. We are here to assist with item details, care instructions, or shipping support.
Non-Refundable Policy
All sales are final and non-refundable due to the delicate and collectible nature of our miniature pieces—including porcelain items, handmade furnishings, specialty materials, and one-of-a-kind creation.
We do not accept cancellations, returns, or exchanges once an order has been placed. This policy applies to all reasons, including change of mind, buyer error, or failure to review item descriptions and photos.
Each miniature is carefully photographed, described in detail, and inspected prior to shipping. If you have questions about an item, its size, materials, or condition, please contact us before purchasing; we are happy to provide additional photos or information.
Because our pieces are fragile, we pack every order with special care. However, once the package is transferred to the carrier, we cannot be held responsible for loss, damage, or delays during transit. Customers must file any shipping damage claims directly with the carrier using their tracking information.
By completing your purchase, you acknowledge and agree to this Non-Refundable Clause.